Contact Information

Store: woena
Website: https://woena.shop
Last updated: September 16, 2026

We publish this page so customers can understand the store's procedures without needing to contact support first.

Customers should be able to identify the merchant and reach support without unnecessary steps.

Customer support

Email: nathanaelfenn3982@outlook.com
Phone: +1 (945) 400-3011
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time (MT), excluding U.S. public holidays
Typical response time: 2 business days

When contacting us about an existing purchase, include the order number, the email address used at checkout, and a concise description of the request. Do not send full card numbers, passwords, or other unnecessary sensitive information by email.

Merchant identification

Store name: woena
Website: https://woena.shop
Legal entity: Sleepy Owl Traders LLC
Business or correspondence address: 4113 Barona Dr, Carrollton Texas 75010, United States

Returns correspondence

Return destination: provided after return authorization. The business address is not automatically a return warehouse. Customers must follow the Return and Refund Policy and obtain authorization before mailing merchandise. An unauthorized parcel may be delayed or sent to the wrong facility.

Urgent order corrections

For a delivery-address or cancellation request, contact us immediately and state “Order correction” in the subject line. We will make a reasonable effort to help, but a change cannot be guaranteed once processing or dispatch has begun.

Privacy and accessibility

Privacy requests should be sent to nathanaelfenn3982@outlook.com. Customers who experience difficulty accessing website content or need a reasonable communication accommodation may contact support and describe the assistance requested.

Expected communication standards

We aim to respond accurately and respectfully. Response time may be longer during weekends, public holidays, or unusually high demand. We may ask for reasonable verification before disclosing account or order information.